This policy applies to purchases made directly through the ALPHA+ official website.
Requesting a return
For an ordinary return, please contact us within 7 days of receiving your order. Items should be unopened, unused and in their original condition, with the original packaging and labels intact. Please provide your order number or other proof of purchase.
Please contact us before sending an item back. We will explain the next steps and provide the return address where applicable.
60-day satisfaction guarantee
Our 60-day satisfaction guarantee is a separate arrangement from the 7-day ordinary return policy. For refund enquiries and the applicable terms, please contact us on WhatsApp.
Incorrect, damaged or defective items
If you receive an incorrect, damaged or defective item, contact us with your order number and details of the issue. Photos can help us assess it. We will explain the available remedy and next steps. The conditions for ordinary returns do not limit your applicable legal rights.
Return shipping
For ordinary returns, customers generally pay the return shipping cost. If a return is needed because we sent the wrong item or the item is defective, ALPHA+ will cover the return shipping cost. Please contact us first to arrange the return.
Refunds
For an ordinary return, we will review the item after receiving it and let you know the outcome. Once approved, the refund will be processed to the original payment method within 7–10 business days. The time it takes to appear may depend on your payment provider.
Your consumer rights
Nothing in this policy limits or excludes your rights or remedies under applicable consumer protection law.
Contact us
WhatsApp: +60 13-211 6662