Frequently asked questions
How many sticks are in a box, and how much is in each stick?
Each box contains 7 sticks. Each stick contains 3g.
How should I use ALPHA+?
Please follow the directions printed on your product packaging. If you have questions before use, consult a qualified healthcare professional.
Are there any ingredients I should be aware of?
The sachet lists oyster peptide and Brazil nuts. These are derived from shellfish and tree nuts. Please read the product label carefully; if you have an allergy or are unsure whether this product is suitable for you, consult a qualified healthcare professional before use.
Is standard shipping free throughout Malaysia?
We deliver only to Malaysia and Singapore. Standard shipping is free throughout Malaysia, including East Malaysia. Standard shipping to Singapore is RM38.
When will my order be dispatched?
Ready-stock orders are dispatched within 1–2 working days. Orders placed on weekends or public holidays are processed on the next working day.
How long will delivery take?
Estimated from order: West Malaysia 3–7, East Malaysia 7–14, Singapore 3–7 working days.
Estimated after dispatch: West Malaysia 2–5, East Malaysia 7–14, Singapore 2–5 working days.
These are separate estimates and may vary.
Which couriers deliver my order?
West and East Malaysia: J&T Express or DHL Express. Singapore: WJ Logistics or SF Express. The courier may vary by location and availability. For cash on delivery orders, Ninja Van serves Malaysia and Singapore.
What is the 7-day return policy?
For an ordinary return, contact us within 7 days of receiving your order. Items must be unopened and unused, with original packaging and labels intact. Please provide your order number or proof of purchase. Contact us by email or WhatsApp.
Our 60-day satisfaction guarantee is a separate arrangement. Read our returns and refunds policy. Your applicable consumer rights are not affected.
How does the 60-day satisfaction guarantee work?
Our 60-day satisfaction guarantee is separate from the 7-day return policy. For refund enquiries and the applicable terms, please contact us by email or WhatsApp. Read our returns and refunds policy.